Privacy Policy

At SENERVerse ("we," "our," or "us"), we value and respect your privacy. This Privacy Policy outlines our principles regarding the collection, processing, storage, and protection of personal and business information when you visit senerverse.com, interact with our surveys, or communicate with our automated WhatsApp AI services.

1. Data Controller Information

2. Information We Collect

We collect information in the following manners:

• Information You Voluntarily Provide:
  • Contact details (Full name, business email, company name, website/app URL).
  • Survey responses: Budget range, target platforms (TikTok, Instagram, Reddit, X/Twitter), current growth metrics, and marketing pain points submitted via our fit-check and deep-dive discovery forms.
• WhatsApp AI & Direct Communications: When messaging our WhatsApp business line, we process your phone number, message timestamps, and conversation text to answer inquiries, provide immediate support, or route you to human growth specialists.
• Technical & Analytical Data: Anonymous metrics such as IP address (anonymized), browser user-agent, referring URLs, time spent on pages, and interaction telemetry via Google Analytics 4 (GA4) — only if you accept analytics cookies — and cookie-free, aggregated visit counts via Cloudflare Web Analytics.

3. How We Use Your Information

• To review your product fit and deliver tailored marketing and viral distribution proposals.
• To provide ongoing organic social media management and influencer deal tracking via our client dashboard.
• To respond immediately and accurately to inquiries through our automated WhatsApp assistant.
• To safeguard our infrastructure against spam, unauthorized access, and malicious attacks.
• To comply with regulatory standards (GDPR, KVKK, CCPA).

4. Third-Party Service Providers

We only partner with industry-leading, compliant infrastructure vendors:

• Meta Platforms, Inc. (WhatsApp Business Cloud API): Used to deliver secure, encrypted WhatsApp messaging services.
• Google LLC (Google Gemini API & Google Analytics): Used for AI response synthesis and aggregated website analytics.
• Formspree, Inc.: Used for transmitting survey and introductory call requests over encrypted TLS connections.

5. Cookies & Local Storage

We use strictly necessary local storage to retain your language preference across our landing pages (EN, TR) and your cookie choice.

Google Analytics cookies (_ga, _ga_*) are set only after you click "Accept" in the cookie banner. If you click "Reject", Google Analytics is not loaded at all. Cloudflare Web Analytics, which we also use, does not set cookies. We do not sell your personal data or provide tracking cookies to third-party ad networks.

You can change or withdraw your choice at any time: Change cookie settings.

6. Data Security & Storage

We implement enterprise-grade security hardening, including full HTTPS/TLS encryption, Strict-Transport-Security (HSTS), Content-Security-Policy (CSP) headers, rate limiting, and HMAC-SHA256 signature verification on all incoming webhook dispatches.

7. Your Rights (GDPR & KVKK)

Depending on your jurisdiction, you have the right to:

• Request access to personal data we hold about you.
• Request correction or deletion of your information.
• Object to or restrict the processing of your data.
• Withdraw consent at any time without affecting past lawful processing.

To exercise any of these rights, please email us at support@senerverse.com. We respond to all formal requests within 30 days.

8. Updates to this Policy

We may revise this Privacy Policy periodically to reflect technological, legal, or operational improvements. Any updates will be posted on this page with an updated effective date.